Returns & Exchanges

At GlowCareHealth, we want you to feel fully satisfied with your purchase.
Our return and refund policy is designed to give you peace of mind and comply with EU consumer law.

If for any reason you are not happy, you can request a return or exchange under the conditions below:

Returns

• You may request a return within 14 calendar days from the delivery date, in accordance with EU consumer law.

• Items must be unused, in their original packaging, and in resellable condition.

• To start a return, please contact us at info@glowcarehealth.com

• Refunds will be processed once the returned item has been inspected and approved, and issued within 14 days to the original payment method.

Exchanges

• Exchanges are subject to stock availability.

• If the desired item is not available, a refund will be issued instead.

• To request an exchange, follow the same process as for returns.

Exceptions

• Personalized or hygiene-related products (e.g., opened skincare, cosmetics, etc.) cannot be returned.

• Items showing signs of use, damage, or missing parts will not be eligible for refund or exchange.

Return Shipping Costs

Customers are responsible for return shipping costs unless the product is defective or incorrect.